Return Policy
Return Policy
30-Day Return Window
You may return most items within 30 days of delivery for a full refund. Items must be in original condition with all accessories, manuals, and packaging included.
Return Process
- Initiate Your Return: Contact our customer service team or use our online return portal
- Receive Return Label: We'll provide a prepaid return shipping label
- Package Securely: Use original packaging when possible
- Ship Your Return: Drop off at any authorized shipping location
Refund Timeline
- Processing: 3-5 business days after we receive your return
- Refund Method: Original payment method
- Credit Timeline: 5-10 business days depending on your bank
What Can Be Returned
✅ Most electronics and accessories in original condition
✅ Unopened software and digital products
✅ Items with manufacturer defects
What Cannot Be Returned
❌ Items damaged by misuse or normal wear
❌ Opened software, digital downloads, or personalized items
❌ Items without original packaging or accessories
❌ Products beyond the 30-day window
Exchanges
We offer exchanges for defective items or size/compatibility issues. Contact us to arrange an exchange before returning your item.
Restocking Fees
Most returns are processed without fees. A 15% restocking fee may apply to opened items in certain categories (headphones, gaming peripherals, etc.).
Warranty vs. Returns
Manufacturing defects within 30 days qualify for returns. After 30 days, manufacturer warranty terms apply.
Contact Us
Questions about returns? Contact our customer service team:
- Email: Support@dshcam.com
- Phone: (844) 560-5887
- Hours: Monday-Friday 9AM-6PM EST
This policy applies to purchases made directly from our website. Online shops and third-party seller purchases may have different terms.